SOMA BAY GUIDE / WATER, ELECTRICITY AND FAULT REPORTS
Prepared 3 October 2026. Independent guide sponsored by KÂMO Property Group.
Published enquiry references. No call, email, message, account lookup, payment or fault report tested.
First establish the provider and responsible person for the actual home. These are not a verified local emergency response chain.

THE SUPPLY ACCOUNT
Who handles the bill?
Identify the provider, account holder and reporting route from the home’s actual arrangements.
Provider / account responsibility / enquiry contact

THE SHARED SYSTEMS
Who follows the building issue?
Ask your manager who establishes the cause and reports a fault involving shared equipment or supply.
Management contact / out-of-hours backup / follow-up

THE HOME REPAIR
Who arranges the technician?
Agree the qualified person, access, work scope and approval of any charge with whoever is responsible.
Appointment / access / agreed work / review of completion

ELECTRICITY / EEHC
The telephone page publishes 121 as the hotline. The 9 May 2023 notice describes outage and technical reporting.
121 · Egypt shortcode | Published EEHC hotline | tel:121
Your home’s supplier, internal reporting chain, hotline hours, language and restoration time are unconfirmed.
Source: https://www.eehc.gov.eg/CMSEehc/%D8%AA%D9%88%D8%A7%D8%B5%D9%84-%D9%85%D8%B9%D9%86%D8%A7/%D9%87%D8%A7%D8%AA%D9%81/ | Source date not stated | read 2026-10-03
Source: https://www.eehc.gov.eg/CMSEehc/%D8%A7%D9%84%D8%A7%D8%AE%D8%A8%D8%A7%D8%B1/%D8%A8%D9%8A%D8%A7%D9%86-%D8%A7%D8%B9%D9%84%D8%A7%D9%85%D9%89-9-5-2023/ | Published 9 May 2023 | read 2026-10-03

WATER / HCWW
The FAQ publishes 125 for water complaints and wastewater outside Cairo and Alexandria. Its page metadata is dated 31 July 2022.
125 · Egypt shortcode | Published water / wastewater complaint reference | tel:125
A separate new-city-authority answer means this is not a universal account route. The guide has not established your home’s supplier.
Source: https://www.hcww.com.eg/%D8%A7%D9%84%D8%A3%D8%B3%D8%A6%D9%84%D8%A9-%D8%A7%D9%84%D8%A3%D9%83%D8%AB%D8%B1-%D8%B4%D9%8A%D9%88%D8%B9%D8%A7 | Page metadata 31 July 2022 | read 2026-10-03

RED SEA WATER COMPANY
Its own pages publish 125, the email below and 01001849993, explicitly described as a WhatsApp contact.
125 · Egypt shortcode | Published regional hotline | tel:125
redseaww@redseaww.com.eg | Published company email | mailto:redseaww@redseaww.com.eg
+20 100 184 9993 · WhatsApp | Source digits 01001849993; Egyptian international formatting | https://wa.me/201001849993
No contact tested or private-development responsibility confirmed. The main table and footer have different landlines, so none is selected.
Source: https://www.redseaww.com.eg/ | Source date not stated | read 2026-10-03
Source: https://www.redseaww.com.eg/contact.html | Source date not stated | read 2026-10-03

EGYPTERA / UNRESOLVED COMPLAINT
The English form describes a complaint already raised with the competent electricity company, and prints the complaints email.
complaints@egyptera.org | Published complaint email; no case submitted | mailto:complaints@egyptera.org
The form requires National ID. Foreign-owner eligibility is unresolved. The linked procedure body is Arabic and meter-specific; no legal outcome or response deadline adopted.
Source: https://www.egyptera.org/en/ComplaintsForm.aspx | Source date not stated | read 2026-10-03
Source: https://www.egyptera.org/en/ComplaintsProc.aspx | Source date not stated | read 2026-10-03

OFFICE REFERENCES / VERIFY THE CUSTOMER COUNTER
Safaga / portal centre reference
Km 3, opposite Mubarak 1
Published hours: 08:00–16:00; working days not stated
The source coordinate resolves to a different business on the real map. Confirm the customer counter and address before travelling.
No verified office or entrance coordinates adopted.

Hurghada / portal centre reference
Airport Road, opposite Ragac private schools
Published hours: 08:00–16:00; working days not stated
The regional company publishes a different headquarters address in Al Kawthar. The counter for your account is unconfirmed.
No verified office or entrance coordinates adopted.

Regional headquarters description: Al Kawthar, opposite the National Bank, at the Km 56 water pumping station. Not merged with the portal Airport Road reference.
Landlines differ between the regional contact table and footer; none selected as reliable.
Portal labels a trial launch. Account eligibility and actual payment/request functions untested.
EgyptERA form requires National ID. Foreign-owner eligibility unresolved; its visit-generated submission date is not publication.
English-navigation procedure body is Arabic and meter-installation-specific; no universal legal/fault checklist adopted.

PRIVATE ACCOUNT AND FAULT SHEET / COMPLETE YOUR OWN COPY
Keep completed copies private. Do not add identity numbers, passwords, access codes, card details or medical information.
Development / home: __________________________________________
Provider as named on bill / account holder: __________________
Person responsible for reporting / backup: ___________________
Bill period / dated reading / receipt reference kept privately:
_____________________________________________________________
Observed issue / affected location / first-noticed date & time:
_____________________________________________________________
Management or provider notice already received: ______________
Request route / reference / time reported: ___________________
Person following request / next promised update: ____________
Technician / access / scope / charge approval: ________________
Attendance reported / result checked by / date: ______________
Still unresolved / next action: ______________________________

No home supplier, service boundary, foreign-owner account eligibility, tariff, live opening, restoration estimate or utility-office entrance confirmed.
No electrical, plumbing, water-treatment or shutdown/startup instructions supplied.
The responsibility diagram is editorial organisation, not a description of an installed system.
All three earlier PDF editions and maps remain unchanged; this is a separate companion.
Latest chapter: https://soma-bay-guide-preview.sabkhaled.workers.dev/utilities-and-fault-reporting/